Frequently Asked Questions

Keais has been providing the highest level of service to law firms for the last 35 years! We fully understand your needs, while providing you with the best product and fastest turnaround time.


  • How long does it take to get records?

  • What type of records can you obtain?

  • Does Keais provide status reports?

  • How do I get my records?

  • Can you get records in all 50 states?

  • Will you call me for a fee approval records?

  • Will you direct bill my client?


Turning the records around fast for our clients is our primary mission. The entire process takes less than 30 business days for the majority of requests. Keais will call the facility consistently for you to get these records in house as fast as possible.

We can obtain almost every type of record imaginable: medical, billing, x-rays, pathology, personnel, payroll, Workers Compensation files from employers, claim files from insurance companies, telephone records (local, long distance and mobile), bank records, pharmacy records, police records, fire records, driving records, academic records, ambulance records and business records of any kind. Any type of record that you would need to obtain we can get for you.

Absolutely. You can find a real time status report online when you log in to our web repository. This report will have all of the notes on where we are with each particular file.

Your completed records will be stored in Keais’ industry leading web repository. You will be able to open the file from the repository or store it to your system.

Yes. We can get records via authorization or subpoena in all 50 states.

Absolutely! If the fee is over a pre-determined amount that you set, then we will contact you for approval.

Yes. We can direct bill your client with their approval.

Keais is a simple, time saving solution to records retrieval